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13 November 2026

A global disruption to Microsoft services has affected the operation of certain Delivery services

On 12 November, users in over 70 countries around the world experienced a major disruption to Microsoft services.

The disruption also affected Delivery’s operations. Due to the disruption to Microsoft’s infrastructure, certain services have temporarily become unavailable or are experiencing delays:

the customer’s personal account and the submission of changes to receipts;
submitting requests to connect operators to chatbots on Telegram and Viber;
receiving emails to corporate email accounts;
requesting a callback via the company’s website.
At present, some enquiries and requests may not be received or may be processed with a delay.

We ask customers to bear in mind that there may be some temporary inconvenience. Once Microsoft’s services are back to normal, the Delivery functions mentioned above will resume as usual.

ou for your understanding, and we apologise for any temporary inconvenience

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Frequently Asked Questions

What is the price of cargo insurance?

When evaluating cargo:
up to 1,999, 99 UAH — 18 UAH;
from UAH 2,000 to UAH 4,999, 99 UAH — 0.85%;
from UAH 5,000 to UAH 149,999, 99 UAH — 0.55%;
from UAH 150,000 and above — 0.75%;
0.85%-1.85% of the declared value - taking into account military risks throughout the territory of the country;
Mandatory when sending cargo to/from the Company's representative offices - list on the website.

Нow can you get discount?

You can find types of discounts and conditions of its getting at the site following the link

Нow to change city of cargo arrival?

1) The sender can change the city of arrival of the cargo in the mobile application;
2) The sender or recipient can change the city of arrival of the cargo by drawing up a letter of application for readdressing. Sample application sheet .
If an individual wishes to change the city of arrival, a copy of 1-2 pages of the passport must be attached to the letter. If a legal entity wishes to change the city of arrival, the letter must be written on a letterhead and certified with the seal of the enterprise.

Нow to change receiver of cargo?

The sender can change the recipient: 1) in the mobile application;
2) in personal account;
3) through a written application. To change the recipient in the receipt, the sender must send a forwarding letter (color photocopy of the letter) by e-mail to the arrival warehouse or e-mail office@delivery-auto.com.ua. Ate a forwarding letter is written by a physical. person, you must attach 1-2 pages of the sender's passport. Sample letter
Please note that up to 4 recipients can be specified in the receipt when sending the goods.

Нow to get to know about cargo arrival?

1. You can find out the status of dispatched cargo at our site in this regard it is necessary to use form “Global search of receipt or information” or at Personal Area.
2. Wait for an SMS message about the delivery of your cargo to the destination at the phone number indicated on the receipt.

Нow to receive the remuneration?

You need to address to the employee of the warehouse of receiving to draw up the Act of acceptance of the cargo (baggage) by quantity and quality and present the documents for confirmation of the value of the cargo. The investigation will be conducted during 14 calendar days from the date of complete package of documents presentation. The notification about investigation findings will be send to your telephone and in Personal Area.
If the cargo was insured, you will need to fill an application to the insurance company. The template of the application you can find on our web-site by the reference

How should the cargo be packaged?

The package should guarantee cargo safety condition during transportation and meet Rules of packing the cargo which you can find on our web-site.

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