Delivery has summed up its results for the second quarter of 2025. Despite the overall slowdown in cargo turnover growth, the company managed to achieve a significant improvement in key indicators. Compared to the same period in 2024, the timeliness of delivery increased, the average transportation time decreased, and the share of cargo damage decreased. These changes were reflected in the growth of customers, their trust and the average bill. At the same time, the company is renovating its branches and implementing the company's external identity.

In the second quarter of 2025, the volume of cargo accepted increased by 2.7%, a slower growth rate than in the same period of 2024 (+19.9%). At the same time, the average receipt increased by 26.5%, which helped to increase cash turnover by 25.8%.

The company's cargo turnover is traditionally based on groupage cargo over 30 kg and pallets. Despite a slight decline of 0.12%, this segment remains the key one, accounting for 86.8% of all traffic. The structure of cargo turnover shows the following changes:

• cargo over 30 kg +5.8%.
• pallets +16.2%
• Parcels up to 30 kg +4%.

The average weight of one unit of cargo increased by 2.1% and that of one shipment by 2.68% compared to Q2 2024.

The mainline logistics continues to show positive dynamics. Today, 95% of branches are provided with flights 5-6 times a week, which is 26% more than last year. As a result, the timeliness of cargo arrival reached 81.96% (+8.2%), and the average delivery time per shipment was reduced to 26 hours.

Targeted delivery remains a strategic area: its share increased to 36.8%, and the quality of service improved to 95%, up 2% year-on-year.

Customer service and cargo insurance continue to deliver positive results. In the second quarter, the number of customers grew by 3.1% as a result of targeted efforts to improve the quality of service and reduce cargo damage by 20.7%. As a result, the number of complaints decreased by 33.1%.

Steady growth was recorded in the insurance sector: 94.82% of all cargo was insured, and the total amount of insurance coverage increased by 1.41%.

Despite the challenges faced by the logistics sector, Delivery continued to expand its presence in the regions in the second quarter of 2025. During the reporting period, 8 new branches were opened in the following cities: Apostolove (Dnipro region), Bohorodchany (Ivano-Frankivsk region), Velyka Oleksandrivka and Vysokopillia (Kherson region), Dymer (Kyiv region), Kamianets (Kirovohrad region), Mizhhiria (Zakarpattia region) and Snihurivka (Mykolaiv region). This is another step towards ensuring the availability of services throughout Ukraine.

The company paid special attention to the Avtomotoprice industry tariff, which was expanded with new categories. For the transport of R-15 tyres, the Light Truck Tyres and Discs category was added with clearly defined weight, volume and delivery costs. The Medium Bumper category has also been introduced, which provides convenient and favourable conditions for transporting medium-sized auto parts. Both options offer a fixed cost across Ukraine, which makes the tariff even more attractive to the automotive industry.

In May, we launched a new service called ‘Transfer to a bank account or IBAN of an individual with a receipt’. Delivery of goods with this service is a convenient way to send cargo without prepayment: The Recipient can be sure that he will receive the goods he expects, and the Sender is guaranteed to receive the money transfer. Find out how it works on the Financial Services page.
 

Delivery's IT team continues to expand the functionality of the Customer Area. The new Contacts service allows you to conveniently manage your recipient database: save, edit or delete contact details. This is especially useful for speeding up the issuance of receipts without the need to re-enter information.

The company is finalising work on an updated mobile application, which is scheduled to be launched in the near future. The new interface, but at the same time familiar functionality, and additional features will make interaction with Delivery even more convenient and efficient for users.

As a result, the second quarter of 2025 was a period of internal changes in logistics, service improvements, and shorter delivery times for Delivery. All this is aimed at providing convenient and reliable service for each customer.

The service of responsible storage of cargo is available in Kovel at the following address:

•  59, Volodymyr Kyiana St.

Total area: up to 32 m2
Price: 155 UAH/m2
Details by phone: (067) 620-54-32 or leave a request on the page ‘Responsible cargo storage’

Dear customers!

We would like to inform you about the relocation of branch No. 10 in Kyiv

From 7 July, we are waiting for you at the new address: 2 Hlib Babicha (Kanalna) str.

We are glad to see you in our offices!

Dear customers!

We would like to inform you about the relocation of the branch in Marhanets

From 1 July, we are waiting for you at the new address: 51 Tsentralna St.

We are glad to see you in our offices!

Dear customers!

We would like to inform you about the relocation of the branch in Vyshneve

From 1 July, we will be waiting for you at the new address: 49 Vyacheslav Chornovil Street.

We are glad to see you in our offices!

Dear customers!

We would like to inform you about the relocation of branch in Izyum

From 1 July, we are waiting for you at the new address: 30/1 Chumatska St.

We are glad to see you in our outlets!

Dear customers!

The branch in Vysokopillya village (Kherson region) will start working on 30 June

Address: 26 Bankova St.

Phone: (075) 301-48-58.

Working hours:

MON-FRI: 09:00-18:00

SAT: 09:00-15:00

We are glad to see you in our representative offices!

Dear customers!

Due to technical reasons, the representative office in Kozyn is temporarily closed.

Follow the information updates on the website.
Thank you for your understanding!

Шановні клієнти!

З 24 червня змінюється логістика та запускаються додаткові маршрути по Сумській області. Ці зміни покращать своєчасність прибуття на весь регіон, та логістика буде більш безпечна.

Бахмач
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 14:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 16:00

Глухів
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 17:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 13:30

Ромни
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ, СБ з 9:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 18:00

Суми
Відділення №1
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ, СБ з 9:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 18:00 та СБ до 15:00

Відділення №3
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ, СБ з 14:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 17:00 та СБ до 14:00

Конотоп
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 12:30
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 17:30

Кролевець
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 12:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 17:30

Новгород-Сіверський
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 17:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 14:00

Шостка
Прибуття на видачу ПН, ВТ, СР, ЧТ, ПТ з 14:00
Відправлення вантажу ПН, ВТ, СР, ЧТ, ПТ до 16:30

Чекаємо вас у наших відділеннях!

Dear customers!

         In accordance with the requirements of the Law of Ukraine ‘On Prevention and Counteraction to Legalisation (Laundering) of the Proceeds of Crime, Terrorist Financing and Financing of the Proliferation of Weapons of Mass Destruction’ (hereinafter - the Law), ‘Insurance Company “KVORUM” ALC, whose representative (agent) is ’DELIVERY" LLC, is a subject of primary financial monitoring.

         This means that the insurance company is obliged to carry out due diligence of its customers.

         The date of birth is one of the key and mandatory details required for identification and verification of an individual in accordance with Article 11 of this Law.

Why it's important:

1. Identification and verification: Your date of birth, along with your other personal data (full name, passport/ID card details), allows us to uniquely identify you. This helps to distinguish you from other people, even if they have the same first and last name, and to prevent fraud.
2. To comply with the law: We are required by law to collect full customer information for financial monitoring purposes. Providing a date of birth is a direct legal requirement and without it, we will not be able to properly fulfil our responsibilities.
3. We understand your concerns about the confidentiality of personal data.  We would like to emphasise that the collection of personal data, including your date of birth, is carried out exclusively in compliance with the requirements of the Law of Ukraine ‘On Personal Data Protection’ and other applicable laws and regulations.
4. The personal information you provide is confidential and not subject to disclosure.

         We guarantee that your data is under reliable protection.

         We appreciate your understanding and cooperation.