Dear Clients!

Draw your attention to the fact that on April 23 the warehouse in Bahmach city (Chernigiv region) does not work due to technical difficulties. The warehouse is situated at the address: 2 Bogomoltsa str.

We apologize for the temporary inconvenience.

Follow the updates of the information at the website.

“Delivery” will hold the business breakfast “Legal aspects of international economic activity. Peculiarities of customs regulation of import transactions”

On April 26, at 11:00 a.m. at the Customer Service Center “Delivery” the business breakfast is going to be hold on the topic “Legal aspects of international economic activity. Peculiarities of customs regulation of import transactions”.

Experience will be shared by: adviser to the President of Chamber of Commerce and Industry of Ukraine on International and Legal Matters Liubov Nesterenko, Head of Legal Department of “Delivery” Maryna Mukha, Head of “Delivery-International” Nataliia Hlobenko.

The following topics will be included into the business breakfast:

• Legal and regulatory framework of international economic activity
• International economic agreement: from A to Z
• Violation of conditions of international economic agreement: Who is at fault? and What to do?
• Force-majeure circumstances and complications in international economic agreements
• Import of goods. Customs value.
• Peculiarities of work with customs value confirmation during execution of cargoes and goods at the customs
• Capability of cargoes storage at the zones of customs clearance by the example of customs warehouse and warehouse of temporary storage

During business breakfast the clients will have an opportunity to talk with top-managers of the company, heads of departments and divisions, if they previously make an application for the meeting through  «Reception online».

Visiting business breakfast will give you a possibility to get answers and offers to the questions of interest, to get acquainted with new services which are offered by the company.

For previous registration at business-breakfast fill out online form.

We are waiting for you at the address: Kyiv city, 15/2 Velyka Vasylkivska street

Dear Clients!

Draw your attention to the important changes in the order of “Cash on delivery” service.

We would ask you to receive the money transfers sent in your name within a day of receiving of SMS message about the money transfer.

In case of impossibility to receive a money transfer for any reasons within a day of SMS message receiving, we would ask you to coordinate another day for the money transfer receiving with the specialists of the representative office where you are going to receive the money transfer.

These changes are approved according to the Resolution of the Board of the National Bank of Ukraine No 148 from December 29, 2017 “On Approval of the Regulations on the Cash Flow Operations in the National Currency in Ukraine". In accordance with the requirements of this Resolution, non-bank financial institutions are obliged to adhere to the cash limits at the cash desks, these limits are determined according to the corresponding calculations.

We apologize for the inconvenience and appreciate your understanding!

Delivery is a managing company of Delivery Group - has optimized the voice menu. In particular, the company created possibility to receive calls on separate lines for customers of the company and service providers.

Additional telephone line let to distribute incoming calls and to unload the main phone number of call-centre for the customers –0 800 509 509.

In the renewed system the most actual information for the current customers is divided into some units: receipt information, address cargo pick-up and delivery, complaint/ gratitude, services of the companies of Delivery Group, Personal Area. Hereby it is provided direct contact of customers with subject matter specialists for effective solution of operating issues, consideration of proposals, receiving of information.

Prospective clients of Delivery Company may directly order the business proposal, offer participation in tender or conclude cooperation agreement.

As a result the menu became even easier and more convenient, it offers wide self -service functionality, it significantly cut time for connection with subject matter specialist, it let subscriber to manage contact with the company by himself.

“Thanks to the new voice menu we managed to decrease load on the call-centre for 30% and waiting time of the customer on the line, - commented Olena Lakatosh, the General Director of Delivery. – We conducted a long-term study of customers’ behavior who called to our call-centre before renewal of voice menu. We are sure that the innovation will significantly raise efficiency of communication between Delivery Company and our customers.

Dear clients! 

We are glad to inform you that on April 10 new representative office of the company will be opened in Kyiv city (warehouse Kyiv-18).

We are waiting for you at the address: 80, Lisna Str.

Telephone: (067) 434-74-62

Working hours: 

MON - FRI: 9:00 AM - 7:00 PM

SAT: 9:00 AM - 3:00 PM

SUN: DAY-OFF

You are welcome!

Компанія «Делівері» вітає Вас зі світлим та радісним святом Великодня!

Щиро бажаємо Вам та Вашим родинам миру, добробуту, міцного здоров’я.

Нехай Ваші серця заповнюються радістю, а Великодні дзвони, духмяна паска та яскраві писанки принесуть у Ваші оселі любов, злагоду та світлу радість!

Нехай у цей день здійсняться усі Ваші добрі задуми та справи!

Радісних Вам Свят!

Шановні клієнти! Звертаємо Вашу увагу, що виплати коштів із послуги "післяплата готівкою" на період Пасхи 2018 будуть проводитись згідно графіку:

• квитанції, що оплачені після 6 квітня після 13:00 - виплати із послуги "післяплата готівкою" доступні з 11 квітня після 13:30;
• квитанції, що оплачені після 5 квітня після 13:00 та до 6 квітня до 13:30 - виплати із послуги "післяплата готівкою" доступні з 10 квітня після 13:30;

Попередньо просимо звертатись на склад для уточнення можливості виплати із послуги "післяплата готівкою".

При виникненні питань про послугу "післяплата готівкою" просимо звертатись за тел.: (067) 623 00 86.

Дякуємо за Ваше розуміння!