Dear clients!

To increase quality of the information servicing, we are offering you a list of frequently asked questions concerning the work of our company.

If you have not found an answer to the question you are interested in, please call one of the telephones of our hotline: 0 (800) 509-509, (050) 877-09-09, (067) 569-09-09. Our operators will provide you professional consultation to solve problematic questions.

  • How to change an addressee in the receipt?

    To change the name of the addressee in the receipt, the forwarder needs to send a letter-redirection by e-mail or fax to the warehouse where this change of the name is required."
  • Is it possible to change a payer in the receipt?

    Only the client who is willing to pay for transportation of the cargo is entitled to change the payer in the receipt. To change the name of the payer it is necessary to send a letter-redirection by e-mail or fax. For juridical persons such a letter needs to be made on letter-head of the organization and certified by its seal. If the payer or forwarder is a physical person, then a copy of the first page of passport or a copy of a driver's license needs to be attached with a copy of the receipt about acceptance of the cargo."
  • Is it possible to redirect a parcel or the cargo to another warehouse within the city?

    To change the warehouse within one city, it is necessary to send a letter-redirection by e-mail or fax of the warehouse where this redirection will be made. The detailed instruction on how to write such a letter can be found on our website. The service of redirection of the destination of the cargo within one city is free."
  • How to change a city of destination for a parcel of the cargo?

    To change the city of destination it is necessary to make a corresponding letter-redirection. An example of such a letter can be found on our website. Both forwarder and addressee can change the city of delivery. It is necessary to remember that the number of the receipt to another city will be different. Price of the redirection of a parcel or cargo between the cities is 10 UAH. "
  • Can a forwarder of the cargo return the parcel?

    To return the cargo, the addressee needs to send a letter where the number of the receipt and the date are stated. It is necessary to state in the letter that the forwarder guarantees payment for transportation of the cargo and its storing. For juridical persons such a letter needs to be certified by its seal. For physical persons 1st and 2nd pages of the passport need to be attached. When returning the cargo, forwarder needs to pay for the value of transportation of the parcel both ways and value of storing the cargo on the warehouse with the payment for the service of the return amounting 10 UAH. "
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