Frequently asked questions

Dear clients!

To increase quality of the information servicing, we are offering you a list of frequently asked questions concerning the work of our company.

If you have not found an answer to the question you are interested in, please call one of the telephone of our hotline: 0 (800) 509-509. Our operators will provide you professional consultation to solve problematic questions.

Quick search for answers on the subject of the question

Нow to document return of cargo to the dispatcher?

The sender can issue the return of the cargo: 1) in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) through a written application. To return the cargo, the sender must send a photocopy of the letter to the e-mail of the warehouse or DC. For individuals, a photocopy of 1-2 pages of the passport must be attached to the letter. Sample letterExample of the letter(example №3).

Нow to redirect cargo to another department within city?

The client can change the arrival warehouse within the same city: 1) in your personal account https://www.delivery-auto.com/uk-UA/Account/Register?return_url=https://www.delivery-auto.com/ru-RU/UserReceipts/Index; 2) in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 3) through a written application. Sample Application . If an individual wishes to change the warehouse of arrival, a copy of 1-2 pages of the passport must be attached to the letter. If a legal entity wishes to change the arrival warehouse, the letter must be written on a letterhead or certified with the company's seal.

Нow to change city of cargo arrival?

1) The sender can change the city of arrival of the cargo in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) The sender or recipient can change the city of arrival of the cargo by drawing up a letter of application for readdressing. Sample application sheet .
If an individual wishes to change the city of arrival, a copy of 1-2 pages of the passport must be attached to the letter. If a legal entity wishes to change the city of arrival, the letter must be written on a letterhead and certified with the seal of the enterprise.

Нow to change receiver of cargo?

The sender can change the recipient: 1) in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) in personal account
3) through a written application. To change the recipient in the receipt, the sender must send a forwarding letter (color photocopy of the letter) by e-mail to the arrival warehouse or e-mail office@delivery-auto.com.ua. Ate a forwarding letter is written by a physical. person, you must attach 1-2 pages of the sender's passport. Sample letter
Please note that up to 4 recipients can be specified in the receipt when sending the goods.

Нow to change payer at the receipt?

1) the sender can change the payer in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) through a written application to e-mail office@delivery-auto.com.ua. The sender has the right to change the payer, provided that the payee and the payer are the same person. In other cases, only the person who wants to pay for this carriage can change the payer according to the receipt. If the sender or payer is an individual, a copy of the first page of the passport must be attached to the letter. Sample Letter .

Сould i pay for transportation by bank transfer?

To pay for transportation by bank transfer you should conclude Contract for transportation and forwarding serviceswith our company. After conclusion of the Contract all invoices will be sent on the indicated e-mail.
To receive more information on payments you can refer to the manager department through the telephone 0 800 509 509 (the menu choices after the language selection are 1-2-4-1 "payment for cargo transportation services")

Feedback form

If you have any questions, please provide them in the feedback form and our manager will contact you as soon as possible.