Work of representative office in Luhansk city (№1) is renewed

Dear clients! 

On September 24, 2014 representative offices in Luhansk city (warehouses №1) renew working for ISSUE of the cargo!

 ISSUE of the cargo go from 10-00 to 14-00

Loads to / from Lugansk to send temporarily not accept.


Mobile Application "Delivery-Auto"

Dear clients,

We are pleased to inform you about a new possibility. Logistic company “Delivery” is launching a mobile application.

Mobile application of the company “Delivery” will allow you to get a quick access to the information that will help to make the delivery of the cargo in Ukraine simpler and more comfortable.

The application features:

  • catalog of all the representative offices of “Delivery” with the full list of telephones and work schedules;
  • calculation of the delivery period of your cargo;
  • news of the company, information about the new services, about opening new representative offices.
  • preliminary calculation of the price of the cargo;
  • order receiving of the cargo and many other things.

The application will help you perform:

  • quick search – of any representative office on the territory of Ukraine;
  • finding location of the representative office on the map;
  • calculation of the price and period of delivery;
  • tracking of the state of delivery by the receipt number;

The app is available in Russian, Ukrainian, and English languages.


Regarding the changes in tariffs for some services

Dear customers! 

Due to the rising prices of fuel and lubricants, the company introduces a new Delivery charging for the provision of transportation in the following categories: 

  • The cost of transporting cargo between compartments in 1 kg and 1m3; 
  • Minimal cost of transport; 
  • The cost of processing a single location. 

Thanks to optimization measures that the company has made in advance of the fuel crisis, we found a way not to change rates on the most popular services, including - transportation of pallets and tires, as well as targeted fences / delivery. 

Thank you for your trust and hope for further fruitful cooperation with our company.


The list of forbidden cargo for transportation

Dear clients,

Let us drive your attention to the list of forbidden cargo to be transported to the territory of Donetsk and Luhansk regions:

  1. Any goods of military designation;

The goods, that have marking from the following countries, are not accepted to be delivered to the Crimea:

·         EC: Austria, Belgium, Bulgaria, the UK, Hungary, Germany, Greece, Denmark, Spain, Italy, Latvia, Lithuania, Luxemburg, the Netherlands, Poland, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech republic, Sweden, Estonia;

·        the USA

·      Canada

·       Australia

·         Norway

Please, understand our employees' request to open your cargo, if necessary, and check the contents of the cargo in your presence. If the client refuses from his cargo to be checked, our company reserves the right to refuse from transporting the cargo.

Please accept our apologies for temporary inconveniences and thank you for understanding. 


Temporal absence of electric power supply on the warehouses of Luhansk region

Take notice that at the warehouses in Rubizhne city and Starobilsk city there is no electric power supply. Communication problems at the representative offices in Severodonetsk, Lysychansk, Alchevsk, Stakhanov, Krasnodon, Krasnyi Luch. Please accept our apologies for temporary inconveniences.


Possible delays in cargo

Dear clients,

Due to restrictions connected with entering/leaving of trucks from Donetsk, Luhansk region and in conjunction with customs formalities during entering/leaving from AR Crimea, delivery of cargoes can be delayed.

Find out the information about precise arrival time of cargoes to/from Donetsk, Luhansk regions and AR Crimea at the website or by telephones of our representative offices.

Company Delivery does its best to minimize time of arrival to the final destinations.

Please accept our apologies for the temporary inconvenience.


Late deliveries of cargo from/to AR Crimea are possible

Dear clients!

Because there is a waiting line during customs examination at the entry/departure from/to the Autonomous Republic of Crimea the goods delivery can be performed with delay.

Please, check the information about exact time of goods delivery from/to the Autonomous Republic of Crimea on our website or at the storehouse of receiving of goods. We apologize for the temporary inconvenience.


Opening representative office in Balta city (Odesa region)

Dear clients! 

We are glad to inform you that starting from September 17, 2014, our representative office in Balta city (Odesa region) is opening.
Address of the representative office: 24 Shonina Str. 
telephone:  (067) 557-60-36

Working hours: MON-FRI: 9:00AM-6:00PM, SAT: 9:00AM-3:00PM


Changes in terms of cargo insurance

Dear clients,

Due to necessity to provide complete intactness of the transported cargo and guaranteeing the reimbursement of the damage caused from illegal actions of the third parties, compulsory insurance is introduced for all the cargo that is sent to all the warehouses, located in Luhansk region as well as the warehouses in the cities of Donetsk and Makiyivka.

The insurance cost for the cargo sent to/from the cities of Luhansk region, Donetsk, Makiyivka is set at the amount of 0.7% from the declared value.

For the clients, that concluded general insurance contracts, the price remains the same – 0.4% from the declared value. 


Decreasing periods of delivery between Кyiv and Zaporizhzhya

Dear clients,

We are pleased to inform you about decreasing the average period of delivery of the cargo between Zaporizhzhya and Kyiv (Kyiv region) by two times.

It took 48 hours on average for the cargo to travel from sender to receiver in this direction in 2013 and in the third quarter of the current year it decreased to 24 hours.

Improvement of service happened thanks to optimization steps that our company took within the last six months. 

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