“Delivery” launched service chat-bot for Facebook Messenger
Logistics company “Delivery” launched service chat-bot, with help of which clients can calculate price of transportation, monitor dispatches, seek for representative offices on the map, order address delivery and pickup, communicate with operator of the company directly.
The task of bot - is to improve communication between clients and “Delivery”. Digital assistant works on the principle of dialog with client.
User has an access to 7 main sections in chat-bot menu: “Tariffs”, “Receipts”, “Calculator”, “Seek for the representative offices”, “Pickup/delivery of the cargo”, “Orders”, “Chat with operator”. To start communication, user of the official page of Delivery in Facebook has to address to chat-bot, pushing the button “Message”, and chose the section of interest. While working with mobile device clients can go to Messenger directly. Type deliveryauto at the top search line. When dealing with main menu of the opening panel you should choose the necessary function.
“During mass digitalization time becomes the main resource. We have brought the main services and functions to Facebook Messenger for our clients to save time on necessary information searching. I am sure that the chat-bot will make the services order easier and faster”, - commented Olena Lakatosh, the general director of “Delivery”.
We remind that a few weeks earlier “Delivery” launched the chat-bot for Telegram.
