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2 November 2020

Increased time for receiving address orders

Dear clients!

From November 1, Delivery has increased the time of day-to-day pick-up orders in 45 cities. All orders received before 15:00 will be picked up on the same day.

List of cities with extended time:

Bila Tserkva	Kostiantynivka	Poltava
Boryspil	Kotsyubynske	Rivne
Brovary	Kramatorsk	Rubizhne
Bucha	Kremenchuk	Severodonetsk
Vyshneve	Kryvyi Rih	Slovyansk
Vinnytsia	Kropyvnytskyi (Kirovohrad)	Sumy
Dnipro	Lysychansk	Ternopil
Druzhkivka	Lutsk	Uzhhorod
Zhytomyr	Lviv	Uman
Zaporozhye	Mariupol	Kharkiv
Ivano-Frankivsk	Melitopol	Kherson
Kalush	Mykolayiv	Khmelnytsky
Kamianets-Podilskyi	Mukacheve	Cherkasy
Kamyanske	Odessa	Chernivtsi
Kyiv	Pokrovsk	Chernihiv

You can order pickup by calling the "Order Reception Center" 0 800 509 609 or apply on the company's website.

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Frequently Asked Questions

What is the price of cargo insurance?

The price of the transported cargo insurance on the territory of Ukraine is 0.6% with assessed valuation up to 5,000 UAH, 0.4% with assessed valuation from 5,001 UAH, to Luhansk region is 0.7%.

Нow can you get discount?

You can find types of discounts and conditions of its getting at the site following the link

Нow to change city of cargo arrival?

1) The sender can change the city of arrival of the cargo in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) The sender or recipient can change the city of arrival of the cargo by drawing up a letter of application for readdressing. Sample application sheet .
If an individual wishes to change the city of arrival, a copy of 1-2 pages of the passport must be attached to the letter. If a legal entity wishes to change the city of arrival, the letter must be written on a letterhead and certified with the seal of the enterprise.

Нow to change receiver of cargo?

The sender can change the recipient: 1) in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) in personal account
3) through a written application. To change the recipient in the receipt, the sender must send a forwarding letter (color photocopy of the letter) by e-mail to the arrival warehouse or e-mail office@delivery-auto.com.ua. Ate a forwarding letter is written by a physical. person, you must attach 1-2 pages of the sender's passport. Sample letter
Please note that up to 4 recipients can be specified in the receipt when sending the goods.

Нow to get to know about cargo arrival?

You can find out the status of dispatched cargo at our site in this regard it is necessary to use form “Global search of receipt or information” or at Personal Area.

Нow to receive the remuneration?

You need to address to the employee of the warehouse of receiving to draw up the Act of acceptance of the cargo (baggage) by quantity and quality and present the documents for confirmation of the value of the cargo. The investigation will be conducted during 14 calendar days from the date of complete package of documents presentation. The notification about investigation findings will be send to your telephone and in Personal Area.
If the cargo was insured, you will need to fill an application to the insurance company. The template of the application you can find on our web-site by the reference

How should the cargo be packaged?

The package should guarantee cargo safety condition during transportation and meet Rules of packing the cargo which you can find on our web-site.

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Group news

Increased time for receiving address orders

Frequently Asked Questions

What is the price of cargo insurance?

Нow can you get discount?

Нow to change city of cargo arrival?

Нow to change receiver of cargo?

Нow to get to know about cargo arrival?

Нow to receive the remuneration?

How should the cargo be packaged?

Increased time for receiving address orders

Frequently Asked Questions

What is the price of cargo insurance?

Нow can you get discount?

Нow to change city of cargo arrival?

Нow to change receiver of cargo?

Нow to get to know about cargo arrival?

Нow to receive the remuneration?

How should the cargo be packaged?

Hotline schedule

Get acquainted with the tariff grid in Ukraine

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