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1 November 2024

Restoration of Delivery offices (updated)

Dear customers!

Already mote than 300 representative offices of the logistics company "Delivery" are working for you!

The services are still available to customers:

Address pick-up and delivery of cargo to the address;
Cargo packing;
In the mobile application and personal account of the client self-editing of data on receipts is available: change of the address of delivery of cargo, consignee, type of payment (cash / non-cash), the order of a fence or delivery of cargo; cargo tracking and more.

Please note that we accept minitractors, self-propelled chassis, self-propelled agricultural and road-building and reclamation machines, agricultural machinery and other mechanisms for transportation only with the written permission of such transportation from the relevant local military administration.

All current representative offices of the company accept personal belongings of Ukrainian citizens who have temporarily left for other countries for further transportation to European countries.

Get acquainted with the schedule of delivery "Delivery" in your city: a list of open offices "Delivery" from 1.10.2024(updated).

Everything will be Ukraine!

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Frequently Asked Questions

What is the price of cargo insurance?

When evaluating cargo:
up to 999, 99 UAH — 8 UAH;
from UAH 1,000 to UAH 4,999, UAH 99 — 0.7%;
from UAH 5,000 to UAH 149,999, UAH 99 — 0.45%;
from UAH 150,000 and above — 0.65%.
1.05% - mandatory when sending cargo to/from the Company's representative offices to cities where active hostilities are taking place, as well as within a radius of 50 km from these cities.

Нow can you get discount?

You can find types of discounts and conditions of its getting at the site following the link

Нow to change city of cargo arrival?

1) The sender can change the city of arrival of the cargo in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) The sender or recipient can change the city of arrival of the cargo by drawing up a letter of application for readdressing. Sample application sheet .
If an individual wishes to change the city of arrival, a copy of 1-2 pages of the passport must be attached to the letter. If a legal entity wishes to change the city of arrival, the letter must be written on a letterhead and certified with the seal of the enterprise.

Нow to change receiver of cargo?

The sender can change the recipient: 1) in the mobile application https://www.youtube.com/channel/UC2ZxuQoIjvHGl2yR4FeS8qQ; 2) in personal account
3) through a written application. To change the recipient in the receipt, the sender must send a forwarding letter (color photocopy of the letter) by e-mail to the arrival warehouse or e-mail office@delivery-auto.com.ua. Ate a forwarding letter is written by a physical. person, you must attach 1-2 pages of the sender's passport. Sample letter
Please note that up to 4 recipients can be specified in the receipt when sending the goods.

Нow to get to know about cargo arrival?

You can find out the status of dispatched cargo at our site in this regard it is necessary to use form “Global search of receipt or information” or at Personal Area.

Нow to receive the remuneration?

You need to address to the employee of the warehouse of receiving to draw up the Act of acceptance of the cargo (baggage) by quantity and quality and present the documents for confirmation of the value of the cargo. The investigation will be conducted during 14 calendar days from the date of complete package of documents presentation. The notification about investigation findings will be send to your telephone and in Personal Area.
If the cargo was insured, you will need to fill an application to the insurance company. The template of the application you can find on our web-site by the reference

How should the cargo be packaged?

The package should guarantee cargo safety condition during transportation and meet Rules of packing the cargo which you can find on our web-site.

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Group news

Restoration of Delivery offices (updated)

Frequently Asked Questions

What is the price of cargo insurance?

Нow can you get discount?

Нow to change city of cargo arrival?

Нow to change receiver of cargo?

Нow to get to know about cargo arrival?

Нow to receive the remuneration?

How should the cargo be packaged?

Restoration of Delivery offices (updated)

Frequently Asked Questions

What is the price of cargo insurance?

Нow can you get discount?

Нow to change city of cargo arrival?

Нow to change receiver of cargo?

Нow to get to know about cargo arrival?

Нow to receive the remuneration?

How should the cargo be packaged?

Hotline schedule

Get acquainted with the tariff grid in Ukraine

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