4/23/2018

Запрошуємо пройти опитування для вдосконалення розділу "Моя аналітика"!

Шановні клієнти!

З метою покращення якості персонального обслуговування та розширення Ваших можливостей у аналізі, керуванні та економії на логістиці, просимо Вас взяти участь у короткому опитуванні.

Опитування присвячується розділу "Моя аналітика" в особистому кабінеті.

Ваша думка дозволить нам покращити якість наших послуг та сервісу.

Пройти опитування тут.

4/23/2018

Delivery Group took part in Ukrainian Infrastructure Forum ‘18

On April 19 Delivery Group took part in Ukrainian Infrastructure Forum ‘18 - the biggest forum in Ukraine with focus point at attracting investment to infrastructure sector.  

There were engaged more than 400 representatives of the branch: top-managers, investors, public officials, representative of financial organizations from more than 20 countries of the world.

Within a framework of Ukrainian Infrastructure Forum '18 Andrei Ivasiv, co-owner of Delivery Group gave a speech and expressed his opinion concerning development of logistic market of Ukraine, existing difficulties and ways of their stemming, logistic trends and forecasts. “Those companies which will understand mood of their customers better and embrace technological trends will be the most successful. Future of logistic belongs to IT-services: complex technologies which make order and delivery services to be easy for customers, - comments Ivasiv. - For example, in 2017 Delivery Group switched over to electronic document management, implemented service for signing of act of rendered services at the Personal Area of customer, organized online-cabinet for transporters. We are not going to stop at this point”.

We remind that Delivery Group means four big enterprises in Ukraine which are engaged in the sphere of logistic: LLC “Delivery”, LLC “Delivery-Auto” (subdivisions “DelTruck” and “Delivery-International”) and DLC “IC” Kvorum” Delivery Group started its work in 2001. The main specialization of the group of companies is rendering transporting, logistic, and insurance services for B2B sector (self-employed persons and corporative sector) both on the territory of Ukraine and beyond its boundaries. For the years of work, our group became a reliable partner for more than 200,000 corporative clients that work in all the sectors of economy of the country.

Interview of Ivasiv Andrei here.

4/20/2018

Changes in the work of warehouse in Bahmach sity

Dear Clients!

Draw your attention to the fact that on April 23 the warehouse in Bahmach city (Chernigiv region) does not work due to technical difficulties. The warehouse is situated at the address: 2 Bogomoltsa str.

We apologize for the temporary inconvenience.

Follow the updates of the information at the website.

4/20/2018

"Делівері-експрес" скоротила термін доставки документів та посилок день-у-день

Київ - перше місто, в якому місцеві жителі можуть відправляти та отримувати документи/посилки на протязі одного робочого дня. Послуга "Делівері-експрес" разповсюджуються на відправлення до 2 кг, та надається у двох форматах: "Бізнес" (доставка на протязі дня) та "Експрес" (доставка за 24 години).

Щоб скористатись доставкою за 3 години, замовлення послуги необхідно здійснити до 12:00 поточного дня. Клієнти також можуть замовити доставку на наступний день - з обмеженням часу приходу кур'єра: до 12, до 15 та до 18. "Експрес-доставка" коштує дешевше "Бізнес-доставкми", тому що поступається за швидкістю виконання замовлення.

В 1 кварталі 2018 року документи та посилки доставлялись по Києву, в середньому, на 3,5 години швидше заявленого терміну

Для того щоб замовити легкий та швидкий сервіс кур'єрської доставки"Делівері-Експрес", достатньо заповнити online-заявку на виклик кур'єра.

Приготуйтесь до реактивної доставки Ваших документів!

4/18/2018

“Delivery” will hold the business breakfast “Legal aspects of international economic activity. Peculiarities of customs regulation of import transactions”

“Delivery” will hold the business breakfast “Legal aspects of international economic activity. Peculiarities of customs regulation of import transactions”

On April 26, at 11:00 a.m. at the Customer Service Center “Delivery” the business breakfast is going to be hold on the topic “Legal aspects of international economic activity. Peculiarities of customs regulation of import transactions”.

Experience will be shared by: adviser to the President of Chamber of Commerce and Industry of Ukraine on International and Legal Matters Liubov Nesterenko, Head of Legal Department of “Delivery” Maryna Mukha, Head of “Delivery-International” Nataliia Hlobenko.

The following topics will be included into the business breakfast:

  • Legal and regulatory framework of international economic activity
  • International economic agreement: from A to Z
  • Violation of conditions of international economic agreement: Who is at fault? and What to do?
  • Force-majeure circumstances and complications in international economic agreements
  • Import of goods. Customs value.
  • Peculiarities of work with customs value confirmation during execution of cargoes and goods at the customs
  • Capability of cargoes storage at the zones of customs clearance by the example of customs warehouse and warehouse of temporary storage

During business breakfast the clients will have an opportunity to talk with top-managers of the company, heads of departments and divisions, if they previously make an application for the meeting through  «Reception online».

Visiting business breakfast will give you a possibility to get answers and offers to the questions of interest, to get acquainted with new services which are offered by the company.

For previous registration at business-breakfast fill out online form.

We are waiting for you at the address: Kyiv city, 15/2 Velyka Vasylkivska street

4/10/2018

The order of “Cash on delivery” service was changed

Dear Clients!

Draw your attention to the important changes in the order of “Cash on delivery” service.

We would ask you to receive the money transfers sent in your name within a day of receiving of SMS message about the money transfer.

In case of impossibility to receive a money transfer for any reasons within a day of SMS message receiving, we would ask you to coordinate another day for the money transfer receiving with the specialists of the representative office where you are going to receive the money transfer.

These changes are approved according to the Resolution of the Board of the National Bank of Ukraine No 148 from December 29, 2017 “On Approval of the Regulations on the Cash Flow Operations in the National Currency in Ukraine". In accordance with the requirements of this Resolution, non-bank financial institutions are obliged to adhere to the cash limits at the cash desks, these limits are determined according to the corresponding calculations.

We apologize for the inconvenience and appreciate your understanding!

4/10/2018

Delivery renewed voice menu

Delivery is a managing company of Delivery Group - has optimized the voice menu. In particular, the company created possibility to receive calls on separate lines for customers of the company and service providers.

Additional telephone line let to distribute incoming calls and to unload the main phone number of call-centre for the customers –0 800 509 509.

In the renewed system the most actual information for the current customers is divided into some units: receipt information, address cargo pick-up and delivery, complaint/ gratitude, services of the companies of Delivery Group, Personal Area. Hereby it is provided direct contact of customers with subject matter specialists for effective solution of operating issues, consideration of proposals, receiving of information.

Prospective clients of Delivery Company may directly order the business proposal, offer participation in tender or conclude cooperation agreement.

As a result the menu became even easier and more convenient, it offers wide self -service functionality, it significantly cut time for connection with subject matter specialist, it let subscriber to manage contact with the company by himself.

“Thanks to the new voice menu we managed to decrease load on the call-centre for 30% and waiting time of the customer on the line, - commented Olena Lakatosh, the General Director of Delivery. – We conducted a long-term study of customers’ behavior who called to our call-centre before renewal of voice menu. We are sure that the innovation will significantly raise efficiency of communication between Delivery Company and our customers.

4/10/2018

Opening a new warehouse in Kyiv city (warehouse Kyiv-18)

Dear clients! 

We are glad to inform you that on April 10 new representative office of the company will be opened in Kyiv city (warehouse Kyiv-18).

We are waiting for you at the address: 80, Lisna Str.

Telephone: (067) 434-74-62

Working hours: 

MON - FRI: 9:00 AM - 7:00 PM

SAT: 9:00 AM - 3:00 PM

SUN: DAY-OFF

You are welcome!

4/6/2018

Зі світлим святом Великодня!



Компанія «Делівері» вітає Вас зі світлим та радісним святом Великодня!

Щиро бажаємо Вам та Вашим родинам миру, добробуту, міцного здоров’я.

Нехай Ваші серця заповнюються радістю, а Великодні дзвони, духмяна паска та яскраві писанки принесуть у Ваші оселі любов, злагоду та світлу радість!

Нехай у цей день здійсняться усі Ваші добрі задуми та справи!

Радісних Вам Свят!

4/6/2018

Графік виплат коштів із послугою "післяплата готівкою" у святкові дні

Шановні клієнти! Звертаємо Вашу увагу, що виплати коштів із послуги "післяплата готівкою" на період Пасхи 2018 будуть проводитись згідно графіку:

  • квитанції, що оплачені після 6 квітня після 13:00 - виплати із послуги "післяплата готівкою" доступні з 11 квітня після 13:30;
  • квитанції, що оплачені після 5 квітня після 13:00 та до 6 квітня до 13:30 - виплати із послуги "післяплата готівкою" доступні з 10 квітня після 13:30;

Попередньо просимо звертатись на склад для уточнення можливості виплати із послуги "післяплата готівкою".

При виникненні питань про послугу "післяплата готівкою" просимо звертатись за тел.: (067) 623 00 86.

Дякуємо за Ваше розуміння!

4/5/2018

“Delivery” and Prom.ua launched a common project!



Companies “Delivery” and Prom.ua offer to send the goods at reduced tariffs by using special discount offer to the clients. From this time on, those who do shopping at Prom.ua can use delivery service of the company “Delivery” with a 10% discount directly at the web page of the goods in which they are interested. To use this service during ordering at the web site of the market place you just need to select delivery by the company “Delivery” (discount – 10%) and to wait for your goods at the selected representative office of the company. The advantages for the buyers are the trusted sellers of the biggest market place of Ukraine and a favourable price for delivery of the goods.

The customer can choose the delivery by Delivery Company in the case when the seller has joined the necessary application in Personal area on Prom.ua

The sellers at Prom.ua in the course of the order confirmation generate the coupon with a discount for the buyer for delivery “Delivery” which can be used by two ways: at the time of shipment of the goods or during on-line processing of the receipt in the Personal area.  Furthermore, by using the Personal area for filling up the shipment, the seller can save some time and send his goods at the Delivery warehouse faster. More information about all the advantages for the sellers and the buyers are here.

Choose goods at Prom.ua and save some money on logistics delivering by “Delivery”!

4/5/2018

Delivery summed up the results of the 1st quarter of 2018.

For 16 years, Delivery has become one of the leading freight companies that form the transportation market. Deputy Chairman of the Board Andriy Ivasiv explained the secret of the company's success and shared his first achievements in 2018.

Andriy said that success is largely due to the correctly chosen strategy of Delivery that is based on a clear vision of its client. "In the transportation niche, we focus on the segment of the consolidated cargoes and pallet transportation, which constitutes 97% of the company's transportations. The prevalent number of our services is tooled for businesses, whose average dispatch at one time has already reached 237 kg" - Mr. Ivasiv comments.

From January to April 2018, Delivery expanded its zone of presence at a rapid pace: 11 new cargo warehouses equipped with the necessary loading and unloading equipment were opened in industrial areas with easy access to goods lines. This conscious policy of the company allows to free up the traditional infrastructure for freight traffic and increase the speed of transportation for the client. Having expanded the representative network to 303 warehouses, Delivery became the operator with the most developed geography of freight offices in Ukraine.

Proportionally with the area of storage facilities, the area accessible to customers under Secure Storage has also increased. The demanded service is now used by more than 80 business customers, and the number of them is constantly growing. 

It should be noted that in the 1st quarter of 2018 the share of the company's targeted services increased by 11%. Growth, in comparison with the same period in 2017, can be attributed to the introduction of new services: the possibility of ordering a vehicle with a tail lift, which is especially demanded for the transportation of pallets, as well as a standardized service for the delivery of oversized cargo.

The company pays special attention to security matters. Starting from the wide diversity of a special package for freight transportations (metal and furniture containers, pallet collar) - to daily control of the share of loss and damage to cargo, which in January-April 2018 amounted to only 0.0042% and 0.1075% respectively. For the insurance of transportation, a partnership was concluded with IC Kvorum, which is part of the Delivery group of companies. It compensates losses for cargo with an estimated value of UAH 1001. Real insurance allowed to increase the share of cargo insured in Delivery up to 65%. Its estimated value exceeds UAH 600-700 million per month, which is only a part of the real potential of the market. 

The complex of measures for strengthening the niche of freight transportation shows its effectiveness: the daily amount of consolidated cargoes that passes through Delivery in the 1st quarter increased by 10%, pallets - by 48%. "These figures assure us of the correctness of the chosen strategy. Clients whose shipments go beyond the ordinary parcel, turn to Delivery for a full range of services: for available special packaging and for outsourcing of personnel in the client's warehouses. After all, we possess all the necessary tools for quality transportation of the combined cargo: from 100% of cargo warehouses with special equipment - to transportation of inconvenient oversized cargoes," - Andriy Ivasiv summarizes.

4/4/2018

Special offer "Meet the Heat in a Hammock"


Participate in the special offer - meet the heat in a hammock!

Do you want to win a bright spring prize from "Delivery"?

Send cargoes from any "Delivery" warehouse from April 03 to May 31 and participate in the weekly drawing of beautiful bright hammocks and a bonus gift - a picnic set!

All consignors take part in the special offer, who have the amount of transportation in one receipt more than 350 UAH. (Warehouse - Warehouse). The sending can be carried out from any warehouse in Ukraine.

The drawing of bright hammocks will take place every Friday, and a picnic set - on 1.

The names of the winners will be published on our website and in social networks.

Meet the spring heat in bright colours!

Details and conditions of the special offer.

4/4/2018

Peculiarities of work of representative offices of Delivery in Odesa city

Dear Clients!

Draw your attention to the fact that the administration of Manufactured goods market in Odesa city (market “ The 7th kilometer”) - announced that April 08 and April 09 - are days off.

Due to this fact, the representative offices Odesa-3, Odesa-5, and Odesa-6 are going not to work within specified dates.

Thank you for your understanding!

4/3/2018

Offer “I want more this April”

Are you tired from cold and cloudy weather? Do you want more positive emotions and new possibilities? Treat yourself to the gifts and additional spring discounts this month.

From April 03 to April 30 for every shipment or receipt of cargo via Delivery Company, we return 10 UAH of bonuses to your virtual wallet in Loyalty program! 

100 bonuses (points) is the equivalent of 10 UAH in a virtual wallet.

You will be able to spend the accumulated points for payment for transportations "Warehouse - Warehouse” via Delivery Company, or exchange them for pleasant gifts.

To take part in the special offer:

  1. Register in the loyalty program Club Delivery Group
  2. Send or receive cargo from one of the warehouses participating in the special offer
  3. Be a payer on the receipt.

More detailed rules are here.

4/3/2018

Work order of Delivery Company for Easter

Dear Clients!

With a view of creating comfortable  cooperation conditions with Delivery Company, we publish an approved work schedule of the company during Easter:

April 07 – is a working day from 9:00 am to 03:00 pm, the representative offices work for receipt and release of the cargos

April 08 – is a day off

April 09 – is a working day from 9:00 am to 03:00 pm, the representative offices work for receipt and release of cargo

 April 10 – the Company works in the normal course

Draw your attention to the fact, that all cargoes, accepted to be sent on April 09, will start moving on April 10 and will arrive to their points of destination according to the usual schedule.

We wish you bright Easter!

4/3/2018

Opening a new warehouse in Gorohiv city (Volyn region)

Dear clients! 

We are glad to inform you that on April 3 new representative office of the company will be opened in Gorohiv city (Volyn region).

We are waiting for you at the address: 17, Kozatska Str.

Telephone: (067) 434-79-41

Working hours: 

MON - FRI: 9:00 AM - 6:00 PM

SAT: 9:00 AM - 3:00 PM

SUN: DAY-OFF

You are welcome!

3/31/2018

Opening a new warehouse in Bilopilya city (Sumy region)

Dear clients! 

We are glad to inform you that on March 31 new representative office of the company will be opened in Bilopilya city (Sumy region).

We are waiting for you at the address: 64 А, Soborna Str.

Telephone: (067) 434-74-61

Working hours: 

MON - FRI: 9:00 AM - 6:00 PM

SAT: 9:00 AM - 3:00 PM

SUN: DAY-OFF

You are welcome!

3/30/2018

Opening a new warehouse in Boyarka city (Kyiv region)

Dear clients! 

We are glad to inform you that on March 30 new representative office of the company will be opened in Boyarka city (Kyiv region).

We are waiting for you at the address: 49, Mayakovskogo Str.

Telephone: (067) 434-74-50

Working hours: 

MON - FRI: 9:00 AM - 6:00 PM

SAT: 9:00 AM - 3:00 PM

SUN: DAY-OFF

You are welcome!

3/28/2018

To the attention of users of “Delivery to Postomat” service! Mandatory authentication in Privatbank!

Dear Clients!

We draw your attention, that from March 16 the National Bank “Privatbank” changed terms of use of self-service terminals in receiving the parcels in automatic postal terminals. The clients of the Bank which were not identified will not be able to use the service of delivery to the automatic postal terminals.

If you are going to receive the parcel in the automatic postal terminals of Privatbank Branches but you are not the client of this bank, you should pass a procedure of mandatory authentication.

To complete this procedure client of “Delivery” should visit the nearest representative office of “PrivatBank” and present to the authorized bank employee data of passport, identification code, telephone number which is used for receiving of dispatches.

After data entry service of parcels receiving through automatic postal terminals will be available.

Current customers of “PrivatBank” do not need to present documents.

Please be reminded there is an alternative dispatches delivery to automatic postal terminals – “Econom-delivery” from “Delivery”. This service works in 73 cities and it includes cargos from 1 kg to 100 kg (0.5 m3) and it costs only 35 UAH.

Detailed information about service you may see at tariffs at the site.

Useful links